Privacy Policy

Repliva ("we", "us") is an omnichannel messaging platform operated by Orbit Tech Lab. This policy explains what data we collect, why we collect it, and the choices you have. It applies to the Repliva web app at chat.orbittechlab.com and the Repliva mobile app.

• Account data — your name, email address, and a hashed password (we never store passwords in plain text).
• Channel data — when you connect a channel (WhatsApp, Messenger, Instagram, Telegram, Slack, or Email), we process the messages and contacts on that channel so we can display them in your inbox, deliver your replies, and run the automation rules you configure.
• AI reply requests — when you enable AI auto-replies, the message text and recent conversation history needed to generate a reply are sent to Repliva's managed AI provider for that request only, and never shared with other users.
• Payment data — payments are processed by Stripe. Your card details never touch our servers; we only receive a confirmation of the completed purchase and your credit balance.
• Usage data — basic analytics about your own account (message volume, auto-reply rate) that power the Analytics page you see in the dashboard.

• We do not sell your data. To anyone. Ever.
• We do not use your messages or contacts to train AI models.
• We do not read your conversations except where required to operate the service or investigate abuse.

We process your data to provide the service you signed up for (performance of a contract) and to keep the platform secure (legitimate interest). Message data is retained while your account is active so your inbox history keeps working. If you disconnect a channel, we stop receiving new messages from it. If you want your account and its data deleted, contact us and we will remove it.

• Stripe — payment processing (PCI-DSS compliant).
• Vercel — web hosting and content delivery.
• Repliva's managed AI providers (Google Gemini, OpenAI, Anthropic, Groq, DeepSeek, or local Ollama) — only when you enable AI replies.
• The messaging platforms you connect — WhatsApp, Meta (Messenger and Instagram), Telegram, Slack, and your email provider, each governed by their own terms.

You can access and update your account data in Settings, disconnect any channel at any time, and request a full export or deletion of your data by contacting us. If you are in the EU/EEA or UK, you additionally have the rights granted by the GDPR, including the right to lodge a complaint with your supervisory authority.

Privacy questions: support@orbittechlab.com. We will update this policy as the product evolves and note the date of the latest revision at the top of this page.